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The City owns the Drinking Water Infrastructure System that provides water transmission and distribution services to the 55,000+ residents and commercial and industrial establishments in Hoboken. Drinking water for the City is currently purchased from the Jersey City Municipal Utilities Authority (JCMUA).

There are more than 41 miles of water main in the System. The majority of pipes range in age from 100 years and older, to sections installed as recently as 2018. Transmission and distribution pipe sizes within the System range from 30-inch diameter down to 4-inch diameter, and water services typically range between 6 inches and 5/8 inches. The System service area includes the entire City.

Drinking Water System

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Drinking Water System

The City owns the Drinking Water Infrastructure System that provides water transmission and distribution services to the 55,000+ residents and commercial and industrial establishments in Hoboken. Drinking water for the City is currently purchased from the Jersey City Municipal Utilities Authority (JCMUA).

There are more than 41 miles of water main in the System. The majority of pipes range in age from 100 years and older, to sections installed as recently as 2018. Transmission and distribution pipe sizes within the System range from 30-inch diameter down to 4-inch diameter, and water services typically range between 6 inches and 5/8 inches. The System service area includes the entire City.

Why do we have so many water main breaks?

Some parts of Hoboken’s water system are more than 100 years old. The majority of the system is nearing the end of its useful life. As cast iron pipes age, they become brittle and are more prone to break from changes in temperature, pressure fluctuations, or vibrations.

Why are the pipes so old?

Beginning in 1994, the City of Hoboken sold the rights to the water system until 2024. A 30-year revenue stream of approximately $240 million was sold to United Water (now SUEZ) in exchange for $13.2 million dollars in one-time payments. That former agreement required Suez to make almost no proactive investment in Hoboken’s water infrastructure. In the past two plus decades, only $350,000 per year was invested in the system, and as a result, only 5% of the system has been upgraded.

What is the City of Hoboken doing to fix the problem?

The City is pursuing two parallel strategies to improve the water distribution infrastructure: direct investment and an amended agreement for operations and maintenance of the water system with SUEZ.

Direct Investment

The City is directly financing upgrades to Hoboken’s water system. The City plans to continue investing $5 million per year in upgrades to the drinking water system. This will be in addition to the $7 million water main replacement on Washington Street that was recently completed, and $10.2 million already authorized for the first two phases of implementation.

Washington Street Redesign

As part of the Washington Street redesign, the City financed a $7 million low-interest loan from the NJ Environmental Infrastructure Trust (NJEIT) to upgrade the water mains along Washington Street. The $7 million water main replacement currently underway on Washington Street will upgrade 3% of the system. For project information and construction updates, visit the Washington Street Project website.

Water System Renewal Program

With support from professional engineering consultants, the City developed a comprehensive water system renewal program to make continued investments in Hoboken’s drinking water infrastructure. The program includes 67 discrete locations for water main replacement to upgrade an additional 20% of the system.

The City Council approved Bond Ordinance 16-449, Z-426 and Bond Ordinance 17-340, Z-497, and the City has applied for a low-interest loan from the NJEIT to fund the first phase of implementation. The first phase includes eight (8) areas totaling 7,035 LF or 15 blocks of water main upgrades that are currently under construction. The second phase should begin construction in 2020. Learn more about construction of Hoboken Water Main Upgrades Phase 1.

See the map below for the 67 water main replacement locations included in the current water system renewal program.

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Click here to review the Hoboken Water System Renewal Program

Amended Agreement with SUEZ

The City of Hoboken and SUEZ have agreed to a new water service contract that will invest at least $33 million in water infrastructure upgrades through 2034. The amended agreement established a new public water utility on July 1, 2019. It includes an average of $2.2 million in water investments per year, over six times the amount of the former contract. Additionally, the contract calls for $2 million in smart technology to monitor water consumption, which would save Hoboken ratepayers from paying for costly leaks.

SUEZ continues to maintain and operate the water system. However, the amended agreement established the Hoboken Water Utility, which collects the revenue from water consumption and reinvests the majority of that revenue into water main upgrades. The water system is no longer operated as a private water concession, under which revenue became profits for SUEZ. Instead of the revenue from the system going to SUEZ with only minimal repairs required, it is now directly invested by the Hoboken Water Utility into proactive upgrades.

Did you know?

It is legal to hail in Hoboken. 

Contrary to popular belief or common local practice, it is legal to hail a licensed yellow cab (although not limousines) anywhere in Hoboken, not just at the train terminal. There are 65 authorized taxis. Before you enter a cab, make sure you see the circular Hoboken logo and number.

Only one fare per taxi. 

Taxis may accept only one fare – a person or group of persons going to the same location – per ride. With the permission of the first fare, a second fare may join, but no more. The first rider must be taken to his or her destination first. This rule has been laxly enforced and widely violated in the past, but that is no excuse for continued violations, and the Administration will investigate and take action against all reported violations.

The local fare for yellow cabs is $8.00 or $7.00 from the PATH taxi stand, plus additional fees. 

The local fare is $8.00, except it is $7.00 for rides originating from the NJ Transit/PATH station taxi stand, regardless of weather or shortage of drivers. Additional fees are permitted for extra passengers and baggage (see below for details). In the past, it has been common for residents and visitors to be grossly overcharged by taxi drivers during inclement weather or high demand. Please report any violations.

Call if you see a violation. 

Residents who believe there is a violation should immediately contact Monique Campbell at the Division of Taxi & Limousine Licensing by calling 201-725-7885 or emailing taxi@hobokennj.gov and providing the time of the incident, the taxi number (or driver’s license number or vehicle plate number), and a description of what happened. Residents are the City’s eyes and ears, and we can only take action if we know there is a problem.

Complaint Forms

Complaint Form

Complaints Enforcement Policy

In addition to active surveillance and enforcement of taxi and limousine regulations on the street, The City of Hoboken Division of Taxis and Limousines carefully monitors and acts on complaints from the community regarding licensed taxis and limousines in accordance with the following policy:

Anonymous Complaints: 

Complaints submitted anonymously are reviewed and added to the individual driver/owner file. The Division always asks the complainant if they would like to prepare an affidavit to allow the Division to broaden actions taken at this level (see next section). Driver/owner are also given an opportunity to submit their recollection of the events. After a review of all materials, the Division typically issues a warning to the driver/owner and tracks the frequency of complaints regarding the individual driver/owner. If multiple complaints are collected on an individual driver/owner (typically three or more), the Division may choose to issue a summons, suspend, or revoke the active license, depending on the severity and/or details of the complaints.

Affidavit Complaints: 

All individuals submitting a complaint are offered the opportunity to complete an affidavit expressing a willingness, if required, to testify in court on the issue. In most cases, court appearance is not likely; however, individuals who choose this option make it more appropriate for the Division to take immediate action on the grounds that the complaint represents a major concern and should be resolved more swiftly than via the anonymous method described above. Driver/owner are also given an opportunity to submit their recollection of the events. After a review of all materials, the Division may choose to immediately issue a summons, suspend, or revoke the active license, depending on the severity and/or details of the complaints.

In all instances, disciplinary actions are conducted in accordance with the authority bestowed upon the Division via the Hoboken City Code.

Municipal Code

If you have any questions about our municipal code, please view it directly online. 179A 180A

Did You Know Documents

List of licensed taxi and limousine companies

Rules and Regulations for drivers

Future Inclement Weather and Holiday Enforcement

Taxi Enforcement

Senior Shuttle

Monday through Friday between the hours of 8:00am to 4:00pm. The driver will begin the route from the Multi-Service Center :10 minutes after every hour and finish the route back at the Multi-Service Center approximately :55 minutes after the hour. The driver will then park at the Multi-Service Center until :10 minutes after the next hour, when he/she will begin the route again.

The Senior Shuttle will be out of service daily from noon-1:00pm.

Special Trips

Newport Mall
The Senior Shuttle will go to Newport Mall every Wednesday and on alternating Saturdays. On Wednesday, the Senior Shuttle will depart from the Multi-Service Center at 12:00pm to pick up from senior buildings and return from Newport Mall at 3:00pm. On alternating Saturdays, the Senior Shuttle will make two trips to Newport Mall. For the first trip, the Senior Shuttle will depart from the Multi-Service Center at 11:00am and pick up from Newport Mall around 1:30pm. The second trip will depart from the Multi-Service Center at 1:00pm and pick up from Newport Mall around 3:30pm.

Secaucus/WalMart
The Senior Shuttle will go to the Secaucus WalMart on alternating Saturday afternoons (except holidays). The Senior Shuttle will depart from the Multi-Service Center at 11:00am and return at 3:00pm.

knowledge base: faqs

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