During a post-storm, large outage event, PSEG call centers can experience a high call volume, so PSEGencourages customers to report outages at https://nj.myaccount.pseg.com/myservicepublic/outagepublicor text “OUT” to 4PSEG.
See all of the ways to connect with PSEG during a storm at https://energizepseg.com/psegtips/how-to-connect-with-us-during-a-storm/.
The first step in the restoration process is ensuring the safety of the public and PSEG employees. That often means that a storm must pass before crews are able to even begin to assess the damage. After ensuring safety, the complex process of power restoration begins. Restoration plans following outages are designed to get power back on to the most people in the shortest time. PSEG first restores power to critical facilities.After critical facilities are back online, the order in which repairs are made follows the path that electricity takes as it comes from the power plants to the customer. PSEG crews begin with the primary lines that can restore power to thousands of people. Then they move to lateral lines that can affect hundreds; secondary lines that restore dozens; and finally to service lines to individual homes. This is why homes in the same neighborhood can be restored at different times, and why businesses are sometimes restored first, because of their high traffic locations along primary lines.